Basic Tech Help $9.99/month
Reply target: within 72 hours. Up to 2 support hours each month.
- Plain-language support (no heavy technical jargon)
- Help with basic setup and common user mistakes
- Simple troubleshooting for non-urgent issues
Support
Get implementation support
Use this page if your setup is confusing, something stopped working, or you need direct technical help after launch. Support plans are written in plain language for non-technical users.
Live Support Status
Offline (America/New_York)
Hours: Mon-Fri 9:00 AM-6:00 PM
Queue: Estimated queue wait: 13 minutes.
Next support window: Mon at 9:00 AM
Max concurrent live sessions: 2. Active sessions now: 0.
Support coverage includes:
- Something broke and you need help getting it working again
- You are not sure what settings to use and need step-by-step guidance
- An integration stopped syncing or throwing errors
- You want help keeping your system stable month to month
Support Plan Pricing
Monthly plans run from Basic to Pro, capped at $49.99/month.
Standard Tech Help $24.99/month
Reply target: within 24 hours. Up to 6 support hours each month.
- Everything in Basic
- Faster handling for issues that block your workflow
- One scheduled support call every month
Pro Tech Help $49.99/month
Same-day priority queue. Up to 12 support hours each month.
- Everything in Standard
- Remote live troubleshooting sessions
- Priority escalation when important systems are down
Overage time is billed in published increments. Non-payment beyond grace period triggers automatic support pause.
Direct Email
hello@example.comFor critical incidents, include subject prefix: `URGENT SUPPORT`.
Estimated queue ETA is calculated from open queue volume and active-session capacity.