Basic Tech Help $9.99/month
Reply target: within 72 hours. Up to 2 support hours each month.
- Plain-language support (no heavy technical jargon)
- Help with basic setup and common user mistakes
- Simple troubleshooting for non-urgent issues
Support
Direct live support with time-based access
Technical support is handled through active support subscriptions or active package-included support windows. Once active, use direct live chat from your dashboard instead of going through form-style ticket intake.
Live Support Status
Offline (America/New_York)
Hours: Mon-Fri 9:00 AM-6:00 PM
Queue: Estimated queue wait: 38 minutes.
Next support window: Mon at 9:00 AM
Estimated queue ETA is calculated from open queue volume and active-session capacity.
This channel is for:
- Active production issues blocking work
- Post-delivery follow-up during live operations
- Recurring support tasks covered by your subscription tier
- Guided troubleshooting for integrations and workflow failures
Support Plan Pricing
Monthly plans run from Basic to Pro, capped at $49.99/month.
Standard Tech Help $24.99/month
Reply target: within 24 hours. Up to 6 support hours each month.
- Everything in Basic
- Faster handling for workflow blockers
- One scheduled support call every month
Pro Tech Help $49.99/month
Same-day priority queue. Up to 12 support hours each month.
- Everything in Standard
- Remote live troubleshooting sessions
- Priority escalation when important systems are down
Direct Email (Fallback)
scullyframe@proton.meFor critical incidents, use subject line: `URGENT SUPPORT`.
Access Flow
Sign in, then open live chat
Account access is required so support stays tied to your subscription and communication history.