Scully Automations
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Privacy Policy

Data handling and retention policy

This policy explains what data is collected, how it is used, and the controls applied to keep records safe.

Data Collected

  • Contact and intake information you provide in forms (name, email, business context, request details).
  • Ticket updates and support notes required to deliver work and maintain audit trail.
  • Subscription status metadata needed for billing state and service access.

How Data Is Used

  • Scope and deliver your requested services.
  • Provide support, scheduling, and escalation handling.
  • Maintain operational records for quality, billing, and dispute resolution.

Data Retention

  • Active client records are retained while service is active.
  • Closed records are retained for legal/accounting and service-history continuity.
  • Data minimization is applied where legally and operationally feasible.

Security and Access

  • Owner-only routes and role checks protect operational controls.
  • Sensitive keys are managed through environment variables, not client-side source.
  • Incident communications and operational runbook steps are used when disruptions occur.