Acceptable Use Policy
Usage and conduct requirements
This policy protects support operations, customer systems, and service integrity.
Prohibited behavior
- No abusive, threatening, or harassing behavior in support channels.
- No requests for illegal activities, credential theft, malware, or unauthorized access.
- No attempts to bypass billing controls, SLA boundaries, or policy requirements.
- No misuse of remote support sessions beyond documented troubleshooting scope.
- No redistribution of proprietary deliverables without written permission when restricted.
Enforcement actions
- Warning and request clarification for first-time policy misunderstandings.
- Temporary suspension of support channels for repeated violations.
- Immediate termination of engagement for critical abuse or unlawful requests.
- Retention of records needed for legal and security follow-up.