Legal + Policy Hub

Policies and operating terms

This section explains billing, scope, support, privacy, and usage rules for every engagement.

Quick policy summary

• Scope is delivered against signed scope packet and acceptance checklist.
• Fixed-scope packages are billed upfront before implementation starts.
• Refunds are limited to undelivered scoped work and prorated by missing portion.
• Subscription support follows tier SLAs, operating hours, and grace-period rules.