Legal + Policy Hub

Customer policies and operating terms

This section defines payment, scope, support, privacy, and usage rules used for every engagement.

Policy baseline

• Scope is delivered against signed scope packet and acceptance checklist.
• Fixed-scope packages are billed upfront before implementation starts.
• Refunds are limited to undelivered scoped work and prorated by missing portion.
• Subscription support follows tier SLAs, operating hours, and grace-period rules.