Scully Automations
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Refund + Cancellation

Scope Delivery Guarantee (Recommended)

No blanket money-back guarantee. Instead, deliverables are guaranteed against the signed scope and acceptance checklist.

Refund rules

  • If a scoped deliverable is missing, it is completed in the included revision/support window at no extra charge.
  • Refund requests are limited to non-delivered scoped items and are prorated by the undelivered portion only.
  • Client-side scope changes, delays, or third-party vendor outages are not refundable.

Project payment terms

  • Fixed-scope package fee is 100% upfront.
  • Out-of-scope change requests are billed hourly using complexity-adjusted rates and approved before execution.
  • If DNS + hosting inclusion is requested, onboarding starts after down payment and provider costs are confirmed.

Cancellation rules

  • Cancel subscription at least 48 hours before renewal.
  • Past-due accounts receive a 3-day grace period before automatic pause.
  • Paused subscriptions may require account reconciliation before reactivation.
  • Fixed-scope projects are not cancelable once active milestone execution begins unless otherwise agreed in writing.