1. Scope Control
- Work starts after scope packet is documented and approved.
- Deliverables are measured against written inclusions, exclusions, and acceptance checklist.
- Scope changes after approval require a separate change order before execution.
Terms of Service
Service agreement terms
These terms define how projects are scoped, billed, delivered, and supported.
2. Payment Terms
- Fixed-scope packages are billed 100% upfront.
- Out-of-scope change requests are billed hourly using complexity-adjusted rates and approved before execution.
- Domain and hosting provider charges are pass-through costs billed up front at purchase/renewal.
3. Delivery and Revisions
- Delivery follows published timeline windows and agreed revision terms.
- Missed scoped deliverables are corrected within the stated revision/support window.
- Unscoped feature expansion is billed separately.
4. Support Operations
- Support is queue-based and follows published SLA by tier.
- Live support windows and availability status are shown on the support page.
- Abusive or unsafe requests may be refused and suspended.