Basic Tech Help
Response target: 72h target
Plan rate: $9.99/month
Included time: 2 hours
Overage: $95/hour
Remote desktop: Not included
SLA Summary
Support response and service boundaries
SLA targets are tier-based, queue-aware, and enforced within scheduled support windows.
Operating window
- Support window: Mon-Fri 9:00 AM-6:00 PM (America/New_York)
- Max concurrent live sessions: 2
- Estimated queue ETA is calculated from open queue volume and active-session capacity.
Standard Tech Help
Response target: 24h target
Plan rate: $24.99/month
Included time: 6 hours
Overage: $85/hour
Remote desktop: Not included
Pro Tech Help
Response target: Same-day priority queue
Plan rate: $49.99/month
Included time: 12 hours
Overage: $75/hour
Remote desktop: Included
Billing and pause controls
- Trial policy: 7-day trial on Basic Tech Help.
- Cancellation window: 48 hours before renewal.
- Automatic pause after 3-day past-due grace period.